REFUND POLICY
Thank you for shopping at appaterra.shop. To safeguard your rights and interests, please carefully read the following terms regarding returns and refunds before proceeding:
- Return Conditions
This website accepts return requests for items involving quality defects, shipping damage, or incorrect items shipped.
Return requests must be submitted within 7 days of receiving the merchandise, accompanied by valid proof of purchase (order details).
Items must be returned in their original packaging, with all tags attached, and in an unused condition.
- Non-Returnable Items
We regret that we cannot accept returns for items involving personal reasons (such as incorrect sizing not due to a quality defect), signs of wear and tear from use, or damage caused by the customer.
Promotional gifts or special offer items (specifically marked as “Non-Returnable/Non-Exchangeable”) are not eligible for return.
- Refund Process
Once the returned items have been received and successfully inspected, we will issue a refund to your original payment account within 7 business days.
Please note that the actual time it takes for the funds to appear in your account may vary slightly depending on your payment method; we appreciate your patience.
- Return Address
Please ship your returned items to the following address:
Address: 13000 Vista Del Norte #223, San Antonio, TX 78216
Please clearly mark your Order Number and the Reason for Return on the package to facilitate prompt processing.
We recommend using a trackable shipping service when returning items to prevent loss or delays during transit.
- Contacting Customer Service
Before shipping any items back, please contact our customer service team to confirm your return details and obtain a Return Authorization.
Customer Service Email/Phone: alejandrastarks@appaterra.shop
